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Customer Service
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Hello! I am Derek Andrews,
woodturner, and owner of Seafoam Woodturning
Studio.
Other than some occasional help
from my wife, I do everything around here
myself, from buying the trees to packaging your
parcels and making this website.
So you see, the buck really does
stop here!
Now, how can I help you? |
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Contact
me | Ordering
| Shipping
| Trust, security &
privacy
Contact
information
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@
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theturner@seafoamwoodturning.com
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Seafoam
Woodturning Studio
3178 Highway 6
RR#4 River John
Nova Scotia
Canada
B0K 1N0 |
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Toll
Free in USA/Canada: 1 888 428
3794
Local calls, 902 351 3886
I am in the Atlantic
time zone, that's one hour ahead of
Eastern and four hours ahead of Pacific.
Please don't call after 9pm Atlantic as
this number rings in my house as well as
the studio. |
Placing your
order
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All prices on this
website are in Canadian Dollars.
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You can shop online using
the shopping cart. If security is a
concern, please see below. |
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I can accept payment by Visa
or Mastercard. |
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You
can also place your order by mail
or phone. You might
find this printer-friendly
order form useful. I can accept
payment by cheque, money order, Visa or
Mastercard. |
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Customers in Canada will
be charged the appropriate sales tax:-
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Shipping your
goods
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All items are shipped
via Canada Post. |
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CDN$ 6.50
Most orders are sent by Expedited
parcel. If faster and guaranteed
delivery is required, Xpresspost will incur additional
charges. |
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CDN $6.50
Most orders are shipped by small packet
airmail and are received in 7 to 10
days. Larger orders are shipped by
Expedited Parcel™ USA with a similar
delivery standard.
Although I don't
recommend it, for more urgent shipments
Xpresspost™ USA should get parcels to
major centers in 4-6 days, but there is
an additional charge for this. I won't
use Purolator because it is very
expensive and only marginally quicker
than Xpresspost™ USA.
Please remember that
your shipment will be crossing an
international border, and may be subject
to delays and duties. |
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I normally only
ship to Canada and the USA. Orders from
the United Kingdom, Australia and New
Zealand will be considered on a case by
case basis. Please email me with your
address and what it is you want to order
and I will get back to you with a quote
for shipping and estimated delivery
time. |
Trust, security
& privacy issues
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About |
I started my first
business, Sunrise
Woodcrafts, in 1995, operating out
of my home. In those early years I
relied mainly on sales to tourists, but
went on-line in 1999, and by 2002 the
internet accounted for 40% of my sales.
In 2000 I moved into a purpose built
workshop and gallery. In 2004 I changed
the business name to Seafoam
Woodturning Studio for marketing
purposes; it better reflects what I do,
and where I am located. It simplifies
advertising and road signage for the
tourist market. |
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Trust |
Are you dealing with a
reputable business? That's a question
that crosses most people's mind when
shopping on-line or by mail. I hope that
the information on this website
convinces you that this is a bona fide
business with many satisfied customers.
Seafoam Woodturning Studio is featured
on several local websites such as RiverJohn.com,
Pictou
County Tourist Association and Pictou
Regional Development Commission.
If you are worried about shopping at
Seafoam Woodturning Studio please contact
me so that I can address your
concerns. |
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Security |
Despite many people's
concerns about using a credit card
on-line, I believe that current security
technology reduces the risk to less than
carrying your cards with you wherever
you go. I use the services of Mal's
e-commerce to handle the shopping
cart purchases from this web site. Mal's
uses a secure server to collect your
credit card details. When you get to
the page which asks for your card
details, check for the padlock
symbol in your browser. (If you
don't see it, make sure you have the
Status bar turned on - check in the View
menu).
But if you don't want to
use your credit card online, I can also
take your order by more
traditional means. |
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Privacy |
Any personal information
that you give to me will be treated with
the utmost confidentiality. Under no
circumstances will any information be
passed on to a third party. I will only
use your contact information in response
to enquiries or orders.
If you want to be kept up-to-date with
what is happening here, or to learn
about new products and offers, please
sign up for the appropriate newsletter
or subscribe to the blog.
I am not a prolific writer, so you
should have no fear of being swamped by
e-mail! |
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Returns |
Items found to be faulty
due to workmanship or material will be
repaired, replaced or refunded if
returned within 30 days of delivery.
Your shipping cost will be refunded.
If you are not satisfied
with a product, please e-mail me to
discuss the problem and return it to me within
30 days of delivery for a refund of your
original payment.
(This latter option is not possible
for custom orders, such as the
personalized bottle stoppers / wedding
favors. I encourage you to order a sample
pack before purchasing a large
quantity of these favors.)
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Updates about products and offers; woodturning tips.

Contents list and search engine.

Some of my unique designs which have now found a good home.

On the Sunrise Trail, Nova Scotia



Reviews of websites I think you might like to visit when you have
finished here.
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